Terms of service

Terms and Conditions

  1. Scope of Application
    These Terms and Conditions apply to all orders placed through our online store. The store is operated by:
    DTMH Don't Touch My Hair
    Bahnhofstrasse 14, 6130 Willisau
    Email Address: nicglover@icloud.com

2. Contract Formation
The product listings in our online store do not constitute a legally binding offer; instead, they are an invitation to place an order. By completing an order in our online store, you are making a binding offer to purchase the goods. The contract is concluded when we accept your order by sending a confirmation email.

3. Prices and Payment

  • All prices are listed in currency CHF and include applicable taxes where required.
  • Payment methods available:
    • Credit/Debit Card
    • PayPal
    • Shopify Payments
  • Payment is due immediately upon completing your order.

4. Shipping and Delivery

  • We ship only within Switzerland and EU.
  • The delivery time is typically 3-7 business days.
  • Shipping costs are displayed at checkout and depend on the shipping destination.
  • If an item is unavailable, we will notify you immediately.

5. Returns
You have the right to return your order within 14 days without providing a reason.

  • Return Conditions: Items must be unworn, undamaged, and in their original packaging.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

To exercise your right of return, please contact us at:
📧 Email: nicglover@icloud.com

6. Retention of Ownership
The goods remain our property until full payment has been made.

7. Liability
We are liable for damages caused by intent or gross negligence. For slight negligence, we are only liable in the event of a breach of essential contractual obligations.

8. Data Protection
Information on how we handle your data can be found in our [Privacy Policy](Insert link to privacy policy).

9. Final Provisions
If any provision of these Terms and Conditions is found to be invalid, the remaining provisions remain unaffected.
The laws of your company’s country apply.

Notes:

  • Replace placeholders (X-X business days, currency, your company details, etc.) with the appropriate information.
  • Make sure to check local legal requirements (e.g., EU regulations for e-commerce if applicable).
  • For professional legal advice, consult a lawyer to ensure your terms are compliant with the laws of your region.